Welcome to our FAQ page, where we aim to address common queries that our valued customers may have before making a purchase. We trust that these FAQs have already provided insights into many of your questions. However, if you require further clarification or personalized assistance, please feel free to reach out to us.
At RefinishMall.com, our commitment is to offer you not only the products you trust but also exceptional service and support. We understand the nuances of the Auto Refinishing Industry, and our team is dedicated to ensuring your success. Your satisfaction is our priority, and we are here to assist you at every step of your journey.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the chat button to live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24 hours!
ABOUT REFINISHMALL.COM
RefinishMall.com is your go-to online destination for automotive refinish products. We provide a wide range of high-quality products for auto body shops, collision centers, and DIY enthusiasts. We're not just a supplier; we're your dedicated partner in the Auto Refinish Industry.
RefinishMall.com is built on the principles of Trusted Products, Transparent Pricing, and Exceptional Service. Our commitment to fair and stable pricing, along with our dedication to quality and exceptional customer service, makes us the ideal choice for your automotive refinish needs.
Absolutely! We understand the unique needs of smaller shops and businesses, and we're committed to empowering you to succeed. We offer fair pricing and exceptional service to businesses of all sizes. Our goal is to help you thrive, whether you're a large auto body shop or a DIY enthusiast.
We value your feedback and suggestions. You can share your thoughts with us by reaching out to info@refinishmall.com. Your input is essential in helping us improve our products and services.
Yes, your privacy and security are a top priority for us. We employ industry-standard security measures to protect your personal information and ensure safe and secure online shopping.
SHIPPING & RETURN
All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 1-3 days of payment. We will notify you by email when your items have been shipped. Most items should be received within 7-10 business days of your order date. This may be a little longer for international delivery.
* DELIVERY TIME= Processing Time + Shipping Time
* These shipping times are estimates, not guarantees but we always strive to get your order to you as soon as possible.
If you want the order to arrive in time, please order it at least 1-2 weeks before the moment you need it to arrive.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping. Please keep this in mind when receiving deliveries.
Yes. FREE shipping to the Canada on orders over $1000.
Yes, you can change your address before the item is shipped by contacting us.
Currently we are shipping to the USA and Canada only.
Yes, we have a hassle-free return policy. If you're not completely satisfied with your purchase, please contact us within our specified return period, and we'll guide you through the return process.
Depending on the problem, you will be fully or partially refunded.
ABOUT PRODUCTS
If you encounter any issues with your order or products, please reach out to our customer support team at info@refinishmall.com. We are committed to resolving any problems promptly and ensuring your satisfaction.
ORDER & PAYMENT
Once your order ships, you will receive an email with tracking information as well as update tracking emails until your order has been delivered.
Placing an order at RefinishMall.com is simple. Browse our product catalog, select the items you need, and add them to your cart.
To add an item to your cart, select ADD TO CART on the product page. After you finish shopping, review all items in your shopping cart to verify the correct options, and quantity. When you are ready to order, select the CHECKOUT button located in your shopping cart. Enter a Shipping Address. Select your method of PAYMENT.
We accept all major credit & debit cards, Shop Pay, Apple Pay, Facebook Pay, Google Pay as well as PayPal. You can choose the option that's most convenient for you during the checkout process.